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FAQ - Terms and conditions
Apartments Bratislava – self-catering Bratislava city centre apartments is family run business which enables us to provide better flexibility. By booking directly you can avoid intermediate fee.
How can I make a reservation?
The reservation is requested by filling and submitting the reservation form. It is just request and not confirmed booking.
Do I have to pay deposit?
Yes, you will receive the price and availability offer within few hours together with request to pay a deposit by bank transfer or to provide a credit card guarantee (you will be asked to fill in the form and email it back) . After we receive the confirmation from our bank we will send you the ‘Reservation Confirmation’. Price and apartment availability is guaranteed only after ‘Reservation Confirmation’ is issued.
When and where I get the keys from the apartment?
Keys are handover at the apartment when you arrive.
When is the check-in and check-out time?
As a general guideline the check-in time is after 2.00 p.m. and the check-out time is until 11.00 a.m., nevertheless we will try to accommodate your schedule whenever possible. There is a surcharge for check in at 9 p.m. or later and check out at 6 a.m. or earlier in amount of 10 €. Check in and check out times must be pre-agreed minimum 48 hours in advance in written.
When and how do I pay the rest?
The outstanding balance is paid on the day of arrival at the time of handing over the keys. It must be paid in Euro cash if it is not agreed differently.
Are there any hidden charges?
Our rates are final including all taxes, electricity, gas and water consumption and also final cleaning (and weekly maid service). There are no extra costs. We will not surprise you adding taxes and fees at the end of the booking procedure. There is no reservation or service fee if you book with us.
Can I change my reservation?
Yes but any changes prior to arrival are subject of fee in amount of all concerned nights but maximum of deposit payment.
What is the cancellation policy?
For stay up to 14 nights; any cancellation up to 48 hours prior to arrival are subject of fee in amount of deposit payment. Any later cancellation is subject of penalty in amount of total booking. For stay over 14 nights; any cancellation more than 14 days prior to your arrival are subject of fee in amount of deposit payment. Any no show or cancellation less then 14 days prior to your arrival are subject of whole stay charge but maximum 30 nights.
What if I need to cancel my booking during my stay?
For stay up to 14 nights; cancellation during the stay is subject of penalty in amount of whole remaining booking. For stay over 14 nights; in the event of written notice lease of the apartment shall end upon expiry of the period of the notice as follows: a/ with 30 days notice period there is no additonal fee charged b/ with 20 days notice period there is 250 € fee or charge for cancelled nights whichever is lower c/ with 10 days notice period there is 500 € fee or charge for cancelled nights whichever is lower d/ with less than 10 days notice period there is 750 € fee or charge for cancelled nights whichever is lower.
Will I have to pay a deposit or guarantee on arrival?
On arrival you should pay a deposit of 100 € in cash (returnable) or provide a credit card details as a guarantee. This is paid for the keys or against possible damage to the premises resulting from your negligence.
In individual cases the above rules can be negotiable. In rare cases apartments can become no longer available after a booking has been made. This might happen for various reasons from water damage to unscheduled building works. In this case we will attempt to upgrade and re-accommodate our guests in suitable accommodation of our own or our partners at a price equivalent to the original agreed.
Any further questions or comments you might have, please contact us anytime.