You will receive the reply with a price offer within few hours together with ‘Mail Order Form’ for authorization of credit card payment of deposit. You will be asked to fill in the form and email it back or fax it to +421 2 2070 2786. After the confirmation from our bank we will send you the ‘Reservation Confirmation’. Price and apartment availability is guaranteed after the deposit payment is credited on our bank account and thus ‘Reservation Confirmation’ is issued.

When and how do I pay the rest?

The outstanding balance, including extra services (if there are any), is paid on the day of arrival at the time of handing over the keys. It may be paid in Euro or Slovak Koruna.

Are there any hidden charges?

Our rates are final, there are no extra costs. We will not surprise you adding taxes and fees at the end of the booking procedure. There is no reservation or service fee if you book with us.

What is the cancellation fee?

Any changes, cancellations or no-shows are subject of loosing a whole amount of deposit payment.

When is the check-in and check-out time?

As a general guideline the check-in time is after 2.00 p.m. and the check-out time is at 10.00 a.m., nevertheless we will try to accommodate your schedule whenever possible. There is a surcharge for check in after 9 p.m. or check out before 7 a.m. in amount of 10 €.

Will I have to pay a deposit or guarantee on arrival?

On the handing over of keys, you should deposit a guarantee of €100. This guarantee can be paid either in cash or by credit card authorisation and is against possible damage to the premises resulting from your negligence.

Any further questions or comments you might have, please contact us anytime.