FAQ

Apartments Bratislava – self-catering Bratislava city centre apartments are managed directly by the company which owns them. This enables us to provide better flexibility. By booking directly you can avoid intremediate fee.

How can I make a reservation?

The reservation is made by filling and submitting the reservation form

How do I pay?

You will receive the price and availability offer within few hours together with request to pay a deposit by bank transfer or to provide a credit card guarantee (you will be asked to fill in the form and email it back or fax it to +421 2 2070 2786) . After we receive the confirmation from our bank we will send you the ‘Reservation Confirmation’. Price and apartment availability is guaranteed only after ‘Reservation Confirmation’ is issued.

When and how do I pay the rest?

The outstanding balance, including extra services (if there are any), is paid on the day of arrival at the time of handing over the keys. It must be paid Euro cash.

Are there any hidden charges?

Our rates are final, there are no extra costs. We will not surprise you adding taxes and fees at the end of the booking procedure. There is no reservation or service fee if you book with us.

What is the cancellation fee?

Any changes, cancellations or no-shows are subject of loosing a whole amount of deposit payment.

When is the check-in and check-out time?

As a general guideline the check-in time is after 2.00 p.m. and the check-out time is at 10.00 a.m., nevertheless we will try to accommodate your schedule whenever possible. There is a surcharge for check in after 9 p.m. or check out before 7 a.m. in amount of 10 €. 

Will I have to pay a deposit or guarantee on arrival?

On the handing over of keys, you should deposit a guarantee of €100. This guarantee can be paid either in cash or by credit card authorisation and is against possible damage to the premises resulting from your negligence.

Any further questions or comments you might have, please contact us anytime.